SEO&OH works to protect users' personal information and to process it only to the extent necessary.

1. Personal information we collect

The app collects the following minimum information to provide the service.

Account information: email address, sign-in provider, user name, profile image

Product information: product serial number, registration date, ownership start and end dates, warranty and after-sales service information

Recording information: recording files, file names, file sizes, recording time, upload time, file hash values

AI result information: transcripts, summaries, translations, mind maps, AI Notes

Sharing information: share link tokens, visibility, creation date, expiry date, sharing status

Service usage information: sign-in history, cloud storage usage, AI job request history, error logs

2. Purposes of collection and use

Sign-up, sign-in and user profile management

Product authenticity verification, ownership management, warranty and after-sales service

Cloud storage of recording files, desktop app sync, storage usage management

Providing AI transcription, summaries, translation, mind maps and AI Notes

Creating, expiring, stopping and serving downloads for share links

Responding to customer inquiries, keeping the service stable, analyzing errors and preventing misuse

3. Processing of voice data and AI results

Recording files are stored by default on the user's device or the connected product.

When the user chooses an AI job, cloud transfer, desktop transfer or share link, the file or AI result may be sent to our servers.

Voice files sent temporarily for AI processing may be deleted after processing is complete.

When the user chooses cloud storage or desktop sync, the voice files and AI results are kept in the cloud storage of the user's account.

4. Retention period

Account information and profile image: until the user deletes the account or requests deletion

Product serial and ownership history, and history of benefits granted to a product: for as long as needed for product authentication, warranty, after-sales service, misuse prevention, fulfilling the benefits promised for that product and preventing duplicate grants

Cloud recordings, AI results and AI Notes: until the user deletes them or requests account deletion

Share link information: until sharing is stopped, deleted, expired or the account is deleted

Temporary files for AI processing: deleted after processing is complete

Misuse prevention information (values transformed so that the user's identifying information cannot be restored): 5 years from the date of withdrawal or termination of the service agreement, to prevent duplicate receipt of free benefits, restrict re-registration after violations of the Terms of Service, and prevent misuse of product benefits

Records that must be kept by law: for the period required by the relevant laws

5. Outsourcing of processing

To provide the service, the company may use infrastructure for authentication, databases, cloud storage, AI processing and server operations.

Tasks: member authentication, profile and metadata management, recording file storage, AI result generation, serving shared files, server operations

When external cloud or AI computing infrastructure is used, data is processed only to the extent necessary to provide the service.

When specific outsourcing or cross-border transfers are confirmed or changed, we will notify users through the app or website.

6. How personal information is collected

Device information may be collected automatically when the app is installed and first launched.

Account and product information may be collected during sign-up, sign-in, profile editing and product connection.

Recording files and AI results may be processed when the user requests an AI job, cloud transfer, desktop transfer or share link.

7. User rights

Users may request access to information about how their personal information is processed.

Users can edit or delete their profile information, cloud recordings, AI results, AI Notes and share links in the mobile or desktop app.

Deleting the app alone does not automatically delete account information or cloud data stored on our servers; an account deletion or data deletion request may be required.

Users may request that processing of their personal information be stopped.

Users may request remedies for damage caused by the processing of personal information.

8. Changes to this Privacy Policy

This Privacy Policy may be revised to reflect changes in laws or the service.

We will announce changes in advance through in-app notices or the website.

9. Privacy officer and contact

Operator: SEO & OH LLC

Address: 8 The Green, Suite B, Dover, DE 19901, USA

Privacy officer: Seo&Oh Development Team

Email: [email protected]

If you have any questions about the processing of personal information, please contact us at the address above.

10. Resolving privacy disputes

For privacy inquiries and dispute resolution, you can get help from the following organizations (Republic of Korea).

Personal Information Infringement Report Center: privacy.go.kr, call 182 (in Korea)

Personal Information Dispute Mediation Committee: www.kopico.go.kr, call 1833-6972 (in Korea)