1. Use of the service

SEO&OH AI provides recording management, playback, editing, AI transcription, translation, summaries, mind maps, AI Notes, cloud storage, desktop sync and share links through supported products and apps.

2. Accounts and product connection

Users can use the service with an email, Google or Apple account. Supported products are verified for authenticity and ownership by serial number, and the product registration date, ownership start date and ownership end date may be recorded for product management, warranty, after-sales service and misuse prevention.

3. Cloud storage

When a user chooses cloud transfer or desktop transfer in the mobile app, the original recording file and related metadata are stored in the cloud. When a file with a completed AI job is transferred, AI results such as transcripts, summaries and mind maps may also be stored. Data stored in the cloud may be kept until the user deletes it or requests account deletion.

4. AI features

AI features analyze recording files to create transcripts, summaries, translations, mind maps and AI Notes. The accuracy of AI results may vary with recording conditions, background noise, speaker pronunciation and mixed languages, and the company does not guarantee the completeness of AI results or their fitness for a particular purpose. Daily limits on AI jobs or usage may apply per account to prevent abuse.

5. AI Notes

An AI Note is a secondary summary document created by grouping several recordings with completed AI processing by period, topic or the user's selection and analyzing them again. Existing AI results of the selected recordings, such as transcripts, summaries and mind maps, may be used when creating an AI Note.

6. Sharing

Users can create external share links for recording files, AI results and AI Notes. Share links can be accessed according to the visibility and expiry period set by the user, and any third party with the link can view or download the material. Users can stop or delete share links, and are responsible for checking whether the material contains other people's personal information or voices before sharing.

7. Prohibited conduct

Collecting other people's personal information or voices without permission, and tampering with or bypassing communication between the app and devices, are prohibited. Uploading or sharing illegal recordings, defamatory material or material that infringes copyright, and circumventing service usage limits or using the service abnormally and excessively, are also prohibited.

8. Restriction of use and termination

The company may restrict use of the service or terminate the service agreement if a user violates the relevant laws or these Terms, or if there is substantial reason to suspect such a violation. Specific grounds are: using another person's information or entering false information at sign-up; violating section 7 (Prohibited conduct); disrupting normal operation of the service or obstructing other users or support staff through verbal abuse, threats or sexual harassment; fraudulently using payment methods or repeatedly abusing the refund system; abusing a seller's return or refund policy, such as returning a purchased product after use or returning a different product; repeatedly creating accounts or repeatedly withdrawing and re-registering to receive free benefits again; and other violations of the relevant laws.

Depending on the severity of the violation, the company may suspend use of the service and request correction, and may terminate the service agreement if the violation is not corrected, is repeated or is serious. When use is restricted or the agreement is terminated, the company notifies the user of the reason and date by the registered email address, an in-app notice or similar means, and gives the user an opportunity to explain. However, where urgent action is needed to operate the service or protect other users, the company may act first and notify without delay.

Users may object to the notified action, and if the objection is confirmed to be justified, the company lifts the restriction immediately. A user whose agreement has been terminated under this section may not register again without the company's approval and may not receive benefits offered to new users, such as free usage time, again. To verify this, the company keeps the minimum necessary identifying information in a form that cannot be restored; the items and period are as set out in the Privacy Policy.

9. Fees and storage

The service may be offered as a monthly membership, and cloud storage and AI usage conditions may differ by membership. If the included storage is exceeded, uploads or cloud transfers may be restricted.

10. Membership payment, cancellation and refunds

Paid memberships are charged automatically each billing cycle chosen. Even if a user cancels a membership, membership features remain available until the end of the paid period, and automatic charges stop from the next billing date. If a recurring payment fails, the company may retry and notify the user, and if payment is still not completed after up to 3 retries, the membership may be ended automatically.

Digital membership refunds are available only within 7 days of payment and only if there is no history of AI jobs or AI Note use. If membership features such as AI jobs or AI Note creation have been used even once after payment, refunds may be restricted. Refund eligibility is checked based on the service usage history and payment records after the time of payment.

These refund restrictions are applied in line with Article 17(2)(5) of the Korean Act on the Consumer Protection in Electronic Commerce, which limits withdrawal once the provision of services or digital content has begun, and with the prior notice and trial use requirements of paragraph (6) of the same Article. The company provides free usage time, a payment consent screen and usage conditions before payment, and where the service differs from what was displayed or advertised or from the contract, the rights to withdraw, receive a refund or obtain remedies under the relevant laws are not limited.

11. Data deletion

When a user deletes recordings, AI results, AI Notes or share links, the material is deleted from the service. However, the minimum records necessary for backups, disaster recovery or legal compliance may be kept for a certain period.

When a membership ends (including automatic termination due to failed recurring payment) or the user becomes a free user, cloud storage is adjusted to the free limit (100MB). Cloud recordings and AI results kept above the free limit may be deleted after a grace period following the change, and the user will be notified in the app or by email before deletion. Original recordings stored on the device are not affected.

12. Changes to the service

Service features may change or be partly restricted for security, quality improvement, legal compliance or product operation policies. Important changes are announced through the app or website.

13. Limitation of liability

To the extent permitted by the relevant laws, liability may be limited for restrictions of use caused by reasons that are difficult for the company to control, such as the user's network environment, product condition or outages of external services.

14. Contact

Operator: SEO & OH LLC

Address: 8 The Green, Suite B, Dover, DE 19901, USA

Tel: +1 (214) 896-2995

Email: [email protected]